WaiterWaitress - Club Lounge
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
The Position
To provide prompt and courteous F&B service to the Hotels guests.
KEY ROLES & RESPONSIBILITIES
- Read daily events to acknowledge any VIPs arrivals.
- Must know all menu items their garnishes contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
- Present childrens menus when appropriate and describe specials and alternative cuisine
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Utilize the POS system to ring up sales print checks close checks and complete cashout procedures
- Carry trays bus and reset tables with linen china glass and silver
- Ascertain guests satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
- Follow cash and credit card procedures according to the guidelines of the accounting department
- Maintain a clean neat and orderly restaurant throughout service
- Polish silver refill salt pepper and sugar creamers etc
- Ensure that work station is stocked with appropriate condiments at all times
- Report any guest comments regarding food and beverage to manager
- Conscientious handling and maintenance of operating equipment
- Learn and adhere to safety sanitation and hygiene policies
- Maintain good working relationships with colleagues and all other departments
- Maintain complete knowledge of all F&B services outlets and hotel services/features
- Perform opening/closing side duties as assigned and set all tables according to standards
- Report to manager any kinds of deviation from set standard and procedures
- Ensure that all service and storage areas are kept safe and clean
- Help minimize waste neglect breakages and mishandling of supplies and equipment
- Carry out light cleaning and maintenance of the outlet
- Assist other Food & Beverage Outlets in their operations during peak hours if needed
PERSONAL ATTRIBUTES
- Average reading writing and oral proficiency in the English language
- Must be well presented and professionally groomed at all times
- Able to account and handle cash effectively and efficiently
- Good communication and customer contact skills; good problem resolution skills
- Basic F&B product knowledge
- Team player with strong interpersonal skills and attention to detail
Qualifications :
QUALIFICATIONS
- Secondary education
EXPERIENCE
- Minimum 1year food and beverage serving experience
- Previous public contact and/or cashiering experience
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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