Business Transformation Architect

Roles and responsibilities

Business Process Development & Excellence:

• Lead the design, mapping, and optimization of key business processes to align with transformation initiatives.
• Identify process inefficiencies and drive cross-functional efforts to streamline and standardize operations across departments.
• Collaborate with business leaders to establish measurable process improvement goals and monitor progress toward achieving them.
• Implement Lean, Six Sigma, or other process improvement methodologies to enhance operational efficiency.
  
  

Development of Policies, Procedures, and Governance:

• Oversee the creation and refinement of organizational policies and procedures to support transformation efforts.
• Ensure governance structures in relation to process maps/ process reengineering are in place to oversee change initiatives, providing clear accountability, and RACI matrix.
• Work closely with legal, compliance, and other relevant stakeholders to ensure all processes adhere to regulatory and industry standards.
  
  

Quality Management Systems:

• Design, implement, and continuously improve a robust Quality Management System (QMS) to ensure delivery excellence.
• Ensure that all transformation initiatives meet quality benchmarks and are aligned with the organization’s long-term objectives.
• Regularly review the QMS to ensure it adapts to changing business needs and external conditions.
  
  

Embedding Delivery Excellence into Transformation Initiatives:

• Create delivery excellence into every phase of transformation projects, from planning to execution and beyond.
• Build and foster a culture of accountability, performance, and continuous improvement.
• Establish a system for tracking and reporting on the progress and impact of transformation initiatives, ensuring they deliver tangible value.
• Lead capability-building initiatives across the organization to equip teams with the skills needed for consistent delivery excellence.
• Develop key performance indicators (KPIs) to measure success and proactively address challenges.
  
  

Leadership & Stakeholder Management:

• Act as a transformation champion, influencing and engaging stakeholders at all levels of the organization to ensure buy-in and commitment.
• Lead, mentor, and develop teams responsible for transformation excellence, promoting a high-performance culture.
• Collaborate with senior leaders and project teams to ensure alignment of transformation efforts with organizational strategy.
• Drive a customer-centric approach by ensuring that all process improvements and transformations ultimately enhance the customer experience.
  
  

Qualification And Experience

• Bachelor’s or Master’s degree in Business, Operations Management, or a related field.
  
  

RELATED YEAR OF EXPERIENCE:

• Min of 14+ years of experience in Excellence, Process Development, Auditing domain or a similar function.

Desired candidate profile

Min of 6+ years in a managerial position.

Field Of Experience

Real estate experience is highly desirable. Publicly listed business.

Technical And Interpersonal Skills

• Expertise in business process management (BPM), Lean, Six Sigma, or similar methodologies.
• Strong knowledge of developing and implementing organizational policies, procedures, and governance frameworks.
• Deep understanding of project management methodologies (e.g., Agile, Waterfall, or Hybrid approaches) with a focus on embedding excellence into delivery.
• Strong problem-solving and analytical skills, with the ability to translate complex issues into actionable solutions.
• Create delivery excellence into every phase of transformation projects, from planning to execution and beyond.
• Build and foster a culture of accountability, performance, and continuous improvement.
• Establish a system for tracking and reporting on the progress and impact of transformation initiatives, ensuring they deliver tangible value.
• Lead capability-building initiatives across the organization to equip teams with the skills needed for consistent delivery excellence.
• Develop key performance indicators (KPIs) to measure success and proactively address challenges.