Front Desk Agent - Chinese Speaker
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Actively welcome greet and check guests in
- Inform guests with savvy knowledge of hotel its services the city and local happenings
- Ensure all requests are dealt with accurately and they receive the appropriate service attention and follow up
- Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation walk ins VIP guests groups etc.
- Follow up on all arrivals using the prescribed procedure modification of registration cards special requests rate changes room changes and account inquiries reservation inquiries
- Deal with all guest requests accidents and/or thefts promptly no later than within a 20 minutes response time record all matters in Nuvola or hotel specific recording process.
- Update and maintain the reception hand over book pass on all guest feedback to the Manager on duty so appropriate action may be taken.
Qualifications :
- High School Diploma or equivalent required
- One to two years in a public contact position preferably in an upscale or lifestyle brand hotel
- Enter and locate work related information using computers and/or point of sale systems
- Ability to spend extended lengths of time viewing a computer screen
- Possess a gracious friendly and fun demeanor
- Ability to multitask work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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