Spa Manager
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- versee daily spa operations including scheduling staffing and inventory management.
- Ensure the spa is clean organized and wellmaintained at all times.
- Develop and implement spa policies and procedures to ensure efficiency and consistency.
- Recruit train and supervise spa staff including therapists estheticians and receptionists.
- Conduct regular performance evaluations and provide feedback and development opportunities.
- Schedule staff shifts and manage payroll.
- Provide exceptional customer service and address any guest inquiries or complaints promptly and professionally.
- Develop and implement strategies to enhance the guest experience and ensure high satisfaction levels.
- Manage guest bookings and coordinate with the hotels front desk and concierge services.
- Design and update spa menus and services to reflect current trends and guest preferences.
- Collaborate with wellness experts to create and implement new programs and treatments.
- Ensure compliance with health and safety regulations and industry standards.
Qualifications :
- Bachelors Degree: A degree in Hospitality Management Business Administration or a related field is commonly required. Some positions may accept a degree in a health or wellnessrelated field.
- Industry Experience: Typically 35 years of experience in spa management or a similar role is required. Experience should ideally be within a luxury or upscale hotel environment.
- Supervisory Experience: Proven experience in managing and leading a team including recruiting training and performance management.
- Operational Experience: Handson experience with the daytoday operations of a spa including scheduling inventory management and guest service.
- Leadership Skills: Strong ability to lead and motivate a team manage performance and resolve conflicts.
- Customer Service: Exceptional interpersonal skills with a focus on delivering a superior guest experience and handling complaints effectively.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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