Head Hostess Monkey Bar
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
How does your working day look like
The role of the Head Hostess is to act as the first voice of the business to the outside world by being welcoming and accommodating to all guest enquiries and site visits. The position oversees the reception/hostess teams in order to control and maximise efficiency in reservations events and with operational service standards. The Head Hostess must create a positive image of the venue within the community and drive traffic to the venue by interfacing with media hotel concierges conventions festivals and event planners. Assist and increase sales and customer count with special emphasis on group bookings through the optimization of the client database management of the reservation system door policies and client preservation/feedback.
Responsibilities:
Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards discipline and build up high team morale creating action plans for team member development.
Assign areas of responsibility to reception/hostess staff.
Assist with performance evaluation of line staff.
Posting of positive comments for viewing by all staff reviewing negative comments with FOH Manager AND Venue Manager
Prepare the daily/weekly/monthly roster in coordination with the Operations team
Be fully aware of the Venue licensing regulations health and safety procedures and to follow them and ensure that all team members are fully trained.
Conduct daily team member communication meetings in the absence of the Venue Manager
Adherence to stock control and par stocks of stationary and of equipment (controlling costs)
Assist manage and control the use and upkeep of equipments and assets
Maximize revenue through sales and increase the revenue through upselling effective training and motivational techniques with regards to Events and Party Night Tables
Assist in developing strategies to increase sales
Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.
Manage Reservations and Table Management System
Manage Database and upkeep of information create reporting templates to update weekly
Manage yearly marketing calendar of events and promotions around town
Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year) invitational concierge cocktails and staying in contact on a regular basis.
Tracking of reservations coming from hotel concierges and administering concierge appreciation program.
Attend all external networking events as directed by Venue Manager and Managing Partner.
Oversee the weekly Whats on sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:
Plan organize and execute group events parties and festive events at the Venue. Ensure success profitability and guest satisfaction is achieved during these events.
Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner
Personal followup via phone or email within one week of the event and update the template report as needed and file
Oversee mailing of official thankyou letter in the month following the event
Introducing potential clients to the venue
Qualifications :
Your personality counts more than your CV
Hotel related experience field
Admin knowledge
Microsoft office
Minimum of 1 year experience in Food & Beverage area
Middle East experience
Reinforces change through communication support and own behaviours in the face of difficulty by implementing various creative solutions
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
