Outlet Supervisor

This position is ideal for the individual who aspires to manage multiple operations and continue the growth toward the next management level in Food & Beverage.

What you will be doing:  

• Create a sense of welcome and personalized service excellence for our guests
• Display an active presence in our dining rooms and public areas interacting with guests and colleagues
• Effectively manage the systems in place to deliver superior service
• Monitor resources ensuring the tools are available to deliver the service our guests expect
• Ensure the appropriate performance management of colleagues regarding adherence to Fairmont standards policies and procedures
• Constantly seek out new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities
• Maintain a constructive harmonious and communicative working relationship with all supporting departments
• Ensure the ongoing professional development growth and work satisfaction of all colleagues
• Ensure all financial reporting is maintained and accurate (billing payroll etc.)
• Monitor and manage labour costs and expenses daily with a focus on meeting and improving on month end targets
• Promote and develop a culture of environmental awareness and responsibility
• Ensuring that the outlet(s) maintain a first class and positive visual impact including ambiance cleanliness orderliness decor and service flows
• Set a positive example for Food & Beverage colleagues through exemplary dress grooming and selfdiscipline in addition to monitoring colleague performance in these areas
• Inspect Food & Beverage uniforms menu selection cutlery linen china and glassware & equipment/tools on a regular basis. To ensure they are clean well maintained and consistent for each outlet
• Ensure a clean and safe working environment and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Qualifications :

• Minimum of two (2) years Food & Beverage experience preferably in IRD and Allday Dining restaurant
• Minimum of one (1) year of Food & Beverage leadership experience
• Working knowledge of POSMicros Word Excel
• Selfmotivated with the ability to make effective decisions
• Demonstrates initiative and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Physically fit to lift trays repeatedly stand and walk for the duration of the shift.
• Ability to consistently stand and walk through out shift

Remote Work :

No

Employment Type :

Fulltime