To assist the Director of Culinary in overseeing the kitchen and stewarding operations of the Hotel
To interact with Food & Beverage Sales & Marketing to ensure guests receive high levels of service
To be entrepreneurial and to think beyond the boundaries is expected and not requested
To provide service that is sincere warm and enthusiastic ensuring guests satisfaction
To take the time to get to know the guest and to be committed to service excellence
Qualifications :
Train and develop the kitchen and stewarding team in the departmental operating standards.
To have a complete understanding of and to adhere to Accor policy relating to Fire Hygiene Health and Safety.
To drive the performance of the kitchen and stewarding team members including completion of performance appraisals coaching counselling and performance management in conjunction with Human Resources.
Ensure all team members are aware of all F&B revenue targets as well as food cost targets and are kept informed of performance results.
Ensure guests are communicated with and assisted in an efficient warm and professional manner by all team members.
Ensure you have a presence in our outlets and interact with guests during service and ensure this is practiced by the Junior Chefs in your absence.
To ensure a consistently high standard of grooming is followed and by self and team.
Actively review guest comments and feedback communicate this with the team members and implement procedures to enhance guest satisfaction.
Have full knowledge of all products and services provided by the property and in the local area.
Actively participate in guest events when requested.
Ensure daily shift handovers are conducted in a professional and constructive manner.
Regularly spot check duty shift checklists to ensure tasks are completed.
Be committed to the company culture of natural enjoyment and be a role model for delighting our guests.
Ensure at all times that workstations fridges freezers and preparation areas are well organised equipped and properly maintained.
Monitor kitchen equipment and ensure the team reports any defects to engineering immediately.
The ability to maintain a cooperative working relationship with fellow Heartists.
The ability to perform other tasks or projects as assigned by hotel management and staff.
The ability to accommodate all food servers requests imaginatively when possible regarding guests dietary requirements personal preference and requests.
The ability to handle and rotate food according to established procedures.
The ability to maintain the work area and equipment in a safe and sanitary manner.
The ability to maintain a positive attitude and a professional disposition.
The ability to prepare and plate items (food orders) received from F&B staff regardless of handwritten or computer printed media in a timely and accurate manner.
The ability to be able to be flexible to the business demands and working hours.
The ability to turn off all equipment ensuring no safety hazard has been left behind.
The ability to be able to work in another area when needed and take part in cross training when directed.
Strong interpersonal and problemsolving abilities.
Ability to work well under pressure in a fastpaced environment.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs remaining calm and courteous at all times.
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