Drive Employee Engagement strategies and promote a positive culture and effective environment for a large team.
Lead, coach, and mentor team to support their success and development.
Oversee the guest experience, ensuring service quality and consistency, as reflected in Medallia, LQA results.
Proactively review hotel products, services, and procedures to uphold and evolve our offering.
Execute global programs, initiatives, and projects as assigned globally.
Manage key financial metrics including expense management and profitability analysis to achieve the Hotel’s budget performance.
Stakeholder management with ownership, external suppliers, and internal teams, including communication, reporting, and budget management.
Participate in and develop staff training programs and development plans to minimize staff turnover and maintain high morale, with particular emphasis on individuals qualifying for future advancement.
Meet with the Director of Food & Beverage regularly to communicate all Food & Beverage activities and results of the Food & Beverage meeting or any other related issues.
Actively network within the community to attract potential candidates for recruitment purposes.
Prepare reviews and development plans and take appropriate personnel-related action (i.e., hire, commend, discipline, evaluate, etc.) with staff as required.
Conduct oneself in a professional manner at all times.
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