Customer Care Executive - NMC Healthcare

• Greets patients and families to understand the nature of their inquiries
• Provides information or refers patients to appropriate contacts within or outside the organization
• Advocates for patients rights concerning confidentiality education and information
• Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
• Communicates daily updates and pertinent information to the Floor Supervisor
• Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
• Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
• Investigates concerns raised by patients/visitors and implements necessary actions
• Maintains accurate records of all communications with customers
• Handles patient inquiries phone calls cash transactions and backoffice tasks as per the duty roster
• Performs additional duties as assigned by higher authorities
• Complies with OSH and infection control policies standards and procedures in cooperation with hospital management
• Follows documented OSH procedures and instructions adhering to specific responsibilities
• Is familiar with emergency and evacuation procedures to ensure safety during incidents
• Reports OSH hazards incidents and near misses and assists with risk assessments and incident reports
• Follows waste management procedures to ensure compliance with hospital policies
• Attends OSH and infection control training programs mock drills and awareness sessions as required
• Uses appropriate personal protective equipment and safety systems at all times

• Greets patients and families to understand the nature of their inquiries
• Provides information or refers patients to appropriate contacts within or outside the organization
• Advocates for patients rights concerning confidentiality education and information
• Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances
• Communicates daily updates and pertinent information to the Floor Supervisor
• Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
• Checks medical insurance coverage for patients and verifies the details before directing them to the doctor .
• Investigates concerns raised by patients/visitors and implements necessary actions
• Maintains accurate records of all communications with customers
• Handles patient inquiries phone calls cash transactions and backoffice tasks as per the duty roster
• Performs additional duties as assigned by higher authorities
• Complies with OSH and infection control policies standards and procedures in cooperation with hospital management
• Follows documented OSH procedures and instructions adhering to specific responsibilities
• Is familiar with emergency and evacuation procedures to ensure safety during incidents
• Reports OSH hazards incidents and near misses and assists with risk assessments and incident reports
• Follows waste management procedures to ensure compliance with hospital policies
• Attends OSH and infection control training programs mock drills and awareness sessions as required
• Uses appropriate personal protective equipment and safety systems at all times

Educational Background :

• Preferably a graduate in any discipline (4.1).

Experience :

• Minimum of 1year experience as a receptionist in a patientfocused environment (4.2).
• Experience operating a multiline switchboard system is preferable.
• Interest in working in a hospitalrelated environment (4.2).

Technical Skills :

• Proficient in basic technology applications including MS Office (Word Excel PowerPoint) MS Outlook and Internet Explorer (4.3).

Interpersonal Skills :

• Must have exceptional interpersonal skills displaying maturity good judgment and the ability to communicate professionally with a diverse range of individuals (4.4).
• Superior phone etiquette skills are essential (4.4).

PatientCentered Focus :

• Patientfocused serviceoriented patient and understanding (4.5).

Organizational and Multitasking Skills :

• Efficient organizational skills and the ability to handle multiple responsibilities under pressure while maintaining composure (4.6).

Independence and Reliability :

• Ability to work independently with minimal supervision (4.7).
• Must be reliable punctual dependable and responsive (4.8).

Communication Skills :

• Excellent command of oral and written English (4.9).
• Arabic language skills are advantageous but not essential (4.9).