Director of Rooms

Roles and responsibilities

• Recent or ongoing experience as a Director of Rooms with a Luxury Hospitality Brand with a high-volume environment is preferred.
• Exceptional Multitasking and Project Management Skills with an ability to meet even tight Deadlines.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• Proven track record in Achieving Financial Targets, managing budgets, and implementing cost control measures without compromising on quality and service.
• Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
• 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Strong understanding of Industry Regulations.
• Candidates must have the legal right to work in Switzerland or within the European Union.
• Fluency in both German and English is required, with excellent written and verbal communication skills in both languages.
  

Key Responsibilities

• Champions ‘FIVE-Styled’ Service, ensuring that Product and Service Delivery meets FIVE’s exacting standards.
• Manages Operational Procedures to elevate Service Quality.
• Proactively implements Departmental Strategies and Action Plans, aiming to create a bespoke guest experience.
• Coordinates with Department Heads to align Strategies with the wider organisational vision and ensure Seamless Operations.
• Sets Goals and Expectations for direct reports, holding them accountable for delivering Next-Level Service in line with FIVE's visionary standards.
• Exercises control over Payroll and Operating Expenses in coordination with the Hotel Manager.
• Serves as a Visible Interface with Guests, obtaining feedback on Service Levels and Overall Satisfaction, contributing to a continuous Cycle of Improvement.
• Integrates obtained feedback into Action Plans to enhance the Guest Experience, reflecting a Commitment to offering unparalleled service.
• Emphasises Guest Satisfaction during Departmental Meetings, with a focus on Continuous Improvement in Service Delivery.
• Delivers Boundary-Breaking Customer Service and encourages the same level of excellence from fellow ‘FIVERs.’
• Communicates clear and consistent messages regarding Departmental Goals.
• Conducts regular Progress Updates and Reviews for all Department Heads, ensuring continued adherence to FIVE's industry-leading standards.
• Provides regular Operational Updates to the Hotel Manager, highlighting Achievements and addressing Key Issues.
• Collaborates with the Rooms Team to develop and execute an Operational Strategy that aligns with the brand’s Business Strategy, ensuring Boundary-Breaking Business and Guest Outcomes.
• Champions change, ensuring brand and regional Business Initiatives are implemented seamlessly. Communicates Follow-Up Actions to the team as necessary.

Desired candidate profile

The Director of Rooms is a key leadership position in the hospitality industry, responsible for overseeing all aspects of the rooms division, which includes housekeeping, front office, and guest services. Here are the key skills and responsibilities associated with this role:

Leadership Skills

1. Team Management: Leading and developing the rooms division team, including hiring, training, and performance management.
2. Cross-Department Collaboration: Working closely with other departments, such as sales and marketing, to ensure a seamless guest experience.

Operational Oversight

1. Daily Operations: Overseeing the daily operations of the front office and housekeeping departments to ensure smooth functioning.
2. Service Standards: Establishing and maintaining high service standards for guest interactions and room cleanliness.

Financial Management

1. Budgeting: Developing and managing the budget for the rooms division, including labor costs and operational expenses.
2. Revenue Management: Analyzing occupancy rates and pricing strategies to maximize revenue for the rooms division.

Guest Experience Focus

1. Guest Satisfaction: Implementing initiatives to enhance guest satisfaction and address any issues that arise during their stay.
2. Feedback Mechanisms: Utilizing guest feedback to continually improve services and facilities.

Strategic Planning

1. Long-Term Vision: Developing and executing strategies for the rooms division that align with the hotel’s overall goals.
2. Trend Analysis: Staying updated on industry trends to inform strategic decisions and improvements.

Quality Control

1. Inspections: Conducting regular inspections of rooms and public areas to ensure quality and cleanliness standards are met.
2. Policy Development: Establishing policies and procedures for the rooms division to enhance efficiency and service quality.

Staff Training and Development

1. Training Programs: Implementing training programs for staff to enhance their skills and knowledge in guest service and operations.
2. Performance Evaluation: Regularly assessing staff performance and providing constructive feedback.

Safety and Compliance

1. Health and Safety Standards: Ensuring compliance with health, safety, and sanitation regulations.
2. Crisis Management: Developing protocols for emergency situations and ensuring staff are trained on these procedures.