Commercial Excellence Executive - Aramex
Posted on :
06-10-2024
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1 Vacancy
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Job Description
Purpose of the Job
To manage customer data within the CRM system implement standardized policies and procedures to maintain a healthy customer lifecycle and support the Commercial Excellence Business Partner.
Job Description
Key Focus areas;
- Governance of Commercial Operations.
- Assist in Analyzing and implementing Commercial Tasks.
- Providing Day to Day assistance to the Sales.
- Able to calculate and analyze profit and Loses
- Maintain CRM System.
Key responsibilities:
- Support all Commercial Activities Initiatives and Campaigns
- Coordinate with Regional Commercial Team
- Ensure continuity of customer data integrity in the system
- Enhance customer satisfaction by providing timely corrective actions
- Collaborate with regional teams to align with overall strategy and share best practices.
- Collaborate cross functionally to ensure adherence to CRM and data standards to always ensure customer integrity
- Govern account opening and contracts
- Enhance customer satisfaction with timely actions.
- Maintain CRM policies and reports for customer segmentation.
- Conduct market research for customer grouping and prepare capacity/target reports.
- Able to calculate the P&L and identify Costing Factors.
Job Responsibilities Experience and Education
Education and Experience
- Bachelors degree required (Engineering PMO or Supply Chain preferred).
- 25 years of relevant experience preferably in Sales Operations or Commercial Finance.
- Experience in matrix environments and analytics preferred.
Skills and Competencies
- Resultsoriented customercentric and strong work ethic.
- Proficient in project management and crossfunctional collaboration.
- Strong negotiation and influence skills with internal/external stakeholders.
- Experience in forecasting sales force sizing and dashboard design is a plus.
- Proficient in Microsoft Office organized and able to meet deadlines under pressure.
- Fluent in English; additional languages are an advantage
Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
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Employment Type
Full Time
Key Skills
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