Cleans and services assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning, and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
Wears safety protection equipment as provided in line with department regulations and any local legislative requirements.
Handles and stores chemicals in line with hotel regulations and any local legislative requirements.
Greets and acknowledges guests.
Notifies supervisor when service is complete so rooms may be sold or occupied.
Reports any room unable to be serviced to supervisor according to established procedures.
Reports to supervisor the needed repairs or unsafe conditions
Always follow established safety procedures. Immediately reports any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty.
Responds to guest complaints, special requests and takes action to ensure guest satisfaction.
Monitors and controls supplies and amenities and minimises waste within all areas of housekeeping.
Reports, turns in, and/or logs all lost and found items according to established procedures.
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