Operations Manager Ticketing - Atlantis The Palm

Operations Manager Ticketing
(12815)

At Atlantis we exist to bring the extraordinary to every holiday and experience through connection empowerment precision care and warmth. Inspired by the majesty and mystery of the ocean Atlantis resorts are unique destinations full of life wonder and surprise where we seek to exceed our guests expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline Atlantis The Palm is the crown of the worldfamous Palm island in Dubai. With a sense of exhilaration and discovery we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couples retreat or serving the extraordinary in one of our awardwinning celebrity chef restaurants we approach everything with imagination to spark a sense of courage inspiration and innovation. This is not simply our job its our passion.

The Operations Manager Ticketing is responsible for the overall operations of ticketing functions of Aquaventure World. Person in this role looks after the development and performance of the Assistant Managers and Team Leaders to ensure that the best customer service practices are carried out. This is inclusive of ticketing efficiency cash handling skills ticket transactions and continuous training on all products and sales techniques in a fast paced and controlled environment. There are 2 Operations Managers in the team they report to Senior Manager and further to Director of Admissions and oversee a combined number of 90 junior colleagues.

Additionally this position will work in conjunction with other Admissions Leadership to oversee arrival/exit experience sales of Aquaventure World products guest complaints resolution Dolphin Bay reservations administrative functions and coordination with 3rd party vendors to represent Aquaventure World.

To be successful in this role a minimum of three years leadership experience is necessary ideally in waterpark or theme park environment. Previous experience in ticketing operations and working with sales systems is required. You should have strong leadership skills around communication with all levels in the organization influencing others and demonstrating strategic thinking to continuously drive operational excellence. Ability to comfortably work with large teams and navigate fast pace complex projects is a musthave competency in this role.

Atlantis Dubai is an iconic entertainment destination comprised of two worldclass resorts; Atlantis The Palm and Atlantis The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous creative warmhearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision to constantly innovate to deliver Amazing Experiences and Everlasting Memories.