Tour Guide Part Time al ain

Tour Guide Driver Job Responsibilities and Duties

• Welcomes tourists to the area
  
• Stays uptodate with current events related to assigned area
  
• Maintains knowledge of assigned locations
  
• Briefs tourists on local dos and don ts
  
• Creates and modifies the tour s itinerary
  
• Schedules activities and site visits
  
• Makes reservations when necessary
  
• Prepares required materials and props to make storytelling more engaging
  
• Shares stories and facts about the location
  

Requirements

Tour Guide Driver Job Requirements

• High school diploma; Bachelor s degree preferred
  
• Minimum 1 year in customer service
  
• Proficiency in multiple languages in addition to English is preferred
  
• Physically able to walk and stand for long periods
  
• Excellent communication skills
  
• Great storyteller
  
• Creative thinker and capable of improvisation
  
• Highly organized
  

Leadership and Management: - Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals. Ticketing Strategy Development: - Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience. System Management: - Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems. Customer Experience Enhancement: - Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services. Project Management: - Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination. Business Analysis: - Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions. Collaboration: - Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions. UX Design: - Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback. Reporting and Analysis: - Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue. Budget Management: - Assist in the development and management of the ticketing budget, ensuring cost-effective operations. Training and Development: - Train and develop staff on ticketing processes, customer service standards, and system usage. Compliance and Security: - Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.