Customer Service Agent
Posted on :
08-09-2024
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Job Description
Responsibilities
Customer Service:
- Daily Input of customer transactions (Receipts / Orders/ )
- Provides operational reports upon request.
- Caters to special order requests from customers.
- Prepares relevant documentation for transactions.
- Prepares billing breakdown and raises invoices in CFIT monthly.
- Supports team with backing up on other accounts when needed.
- Communicates with customers on daily operations.
- Escalates and aid in resolving operational issues.
- Maintains an organized and accurate system inventory for customers.
- Produces monthly KPI reports to be shared with customers.
- Follows up with customers for invoice approvals.
Relationships
- Coordinates with Warehouse staff to receive and release shipments.
- Maintains excellent working relationship with customers by proactively responding to all enquiries in a courteous and efficient manner.
- Reports customer feedback to management incl. any signs of dissatisfaction.
- Liaison between customer and warehouse in administration of account.
- Liaison between customer and office regarding invoicing and credit changes.
Clerical
- Provides support with other miscellaneous projects filing and research.
- Oversees paperwork associated with orders and maintains corresponding files.
- Maintains a current and accurate procedures manual detailing the desk side processes undertaken to manage accounts.
Qualifications:
Education
University Degree or equivalent
Experience
- Minimum 2 years of experience in the distribution department.
- Previous experience in inventory control and/or distribution operation.
- Fully proficient with various software applications (i.e.; MS Word MS Excel any WMS).
- Typing 30 wpm.
- 10key by touch.
- Displays ability to work independently with minimal supervision.
- Proactively communicated and suggests solutions.
Remote Work :
No
Employment Type
Full Time
Key Skills
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