Administer the day-to-day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.
Maintain relations with relevant authorities (Local Emergency services including Police, Civil Defence and Fire & Paramedic Services) to receive the right support on a continuous basis.
Inspect the property on a regular basis, paying particular attention to cleanliness, preventive maintenance, health and safety, fire and safety, security, and parking. Identify & inform Management of any Health & Safety risk related to the mall building that may affect employees, contractors & the public.
Estimation, preparation and control of Capex and Operating budgets, establish priority-based budget and effective utilization to maintain timeline. Monitor cash flow management.
Audits relating to FM, Fire, Health and Safety, Security and Internal Audits are carried out while to ensuring audit recommendations are implemented within specified timelines.
To ensure all related property inspections are carried out, submits reports, and implement remedial measures in a timely way.
Management of hard and soft services contracts in terms of budgeting, scheduling, effective utilization of manpower, Inspections, reports and regular communication with the contractor to ensure that the mall's standards, KPI’s, SLAs are met.
Knowledge of managing small scale in-house projects
Handling of tenant related issues and customer complaints and provide resolution in timely manner
Keep tracker of incident, accidents, damages and liaison with property insurer for further process and claims
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