Reservation Manager
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Job Description
An Elite Luxury Hotel in Dubai renowned for its exceptional service elegant accommodations and unparalleled guest experiences. We are dedicated to offering our guests a distinctive blend of sophistication and comfort and we are seeking a highly skilled and motivated Reservation Manager to join our team and elevate our reservation operations.
The Reservation Manager will oversee and manage all aspects of the hotel s reservation department ensuring seamless booking processes and outstanding customer service. You will lead a team of reservation agents implement effective reservation strategies and contribute to maximizing room occupancy and revenue.
Key Responsibilities:
Team Leadership:
Lead train and mentor the reservation team to achieve high levels of performance and customer satisfaction.
Conduct regular performance reviews provide feedback and address any teamrelated issues or challenges.
Guest Experience:
Ensure a high standard of service for guests by managing reservation requests special requests and any bookingrelated concerns.
Handle and resolve guest complaints or issues related to reservations in a professional and timely manner.
Revenue Management:
Collaborate with the revenue management team to optimize room rates availability and occupancy levels.
Monitor booking trends and patterns to identify opportunities for revenue growth and adjust strategies accordingly.
System Management:
Oversee the use of the hotel s reservation system ensuring data accuracy and system efficiency.
Ensure integration with distribution channels and online booking platforms managing inventory and rates effectively.
Reporting and Analysis:
Prepare and analyze reservation reports booking statistics and performance metrics to provide insights and recommendations for improvement.
Track and report on reservation trends occupancy forecasts and market conditions.
Collaboration:
Work closely with other departments including Front Office Sales and Marketing to ensure cohesive operations and guest satisfaction.
Coordinate with the sales team on group bookings corporate accounts and special events.
Requirements
- Proven experience as a Reservation Manager or in a similar role within a luxury hotel or highend hospitality setting.
- Minimum of 5 years experienced in a 3to5star hotel.
- Strong leadership skills with a demonstrated ability to manage and motivate a team.
- Excellent interpersonal and communication skills with a focus on delivering exceptional guest service.
- Proficiency in reservation and property management systems (e.g. Opera Amadeus etc.).
- Solid understanding of revenue management principles and strategies.
- Analytical skills with the ability to interpret data and generate actionable insights.
- A degree in Hospitality Management Business Administration or a related field is preferred.
- Fluent in English; proficiency in additional languages is advantageous.
To view other vacancies we have please check our website () and follow us on our social media accounts LinkedIn / Facebook / Twitter / Instagram
Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website .
Certification as a Barista Trainer from a recognized institution. Minimum of 2 years of experience in barista training, especially in 5-star hotels. Strong skills and expertise in coffee making and mixology. Proficient in Arabic and English. Excellent communication and interpersonal skills. Ability to inspire and motivate students. Experience in developing and delivering training programs. Passion for coffee and the hospitality industry. Work Location: Abu Dhabi To view other vacancies we have, please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - .
Employment Type
Full Time
