Arabic Reservations Specialist - Premier Inn Hub - Dubai
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you seeking an opportunity to work with Premier Inn Hotels Middle East Want to develop your career with a known brand who puts its people first This might be the role for you.
What is the purpose of the job
Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.
Main responsibilities include:
Greet and welcome guests visitors suppliers answer telephone calls providing a warm timely welcome in line with our brand standards.
Answers guest related queries and provides information about promotions room prices activities and events in the surrounding area to provide accurate information to guests
Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancelation.
Identify corporate leads and build longterm relationships
Drive online name mentions and promote customer feedback
Understand the online guest s feedback and explore options for improvement
Carry out general office duties including correspondence emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
Effectively communicate with all departments on all guests requests and complaints for smooth service delivery
Ensure safety of all guest in line with the safety procedures and guidelines
Requirements
Key Requirements of Receptionist role
Customeroriented approach
Excellent communication skills
Strong attention to details
Flexible agile and able to work under pressure
Ability to work both independently and in a team
Proactive and excellent organizational skills
Ability to provide exceptional customer service to our guests
You must have /be
You will be likely to have minimum of oneyear experience as Hotel Reservations or as a Front Office department of a hotel.
Knowledge of Opera (PMS).
High School Diploma preferred.
Arabic language is an advantage
Benefits
Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.
At Premier Inn we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them and always put the customer in the heart of everything we do.
We want Premier Inn to be a place where people s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.
If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "Im interested" button and join the team!
A passion for great customer service Advanced English language. Flexible, agile and able to work under pressure. Proactive and excellent organizational skills. Ability to work and lead a teamCustomer-oriented approach Attention to detail Experience You will be likely to have a minimum of 1year experience leading a reception team of a branded hotel. Knowledge of Opera (PMS) Computer Literate Microsoft Office
Employment Type
Full Time
