Director of Revenue Cycle Management

• best of their ability, minimizing conflict when it occurs.
• Be a coach and mentor to the senior team members, ensuring training and succession plans are in place for all senior positions and direct reports
• Identify talents within the Centre and develop them for future increased responsibility
• Ensure that effective processes are in place for the recruitment, induction, training and development of all people in the team
• Drive team performance through clearly focusing effort through objectives and targets. Set clear annual objectives for the Centre and each team member, and proactively manage performance to achieve these objectives
• Ensure that performance is reviewed on a regular basis, recognize and celebrate successes, and refocus efforts where targets are missed; and address performance issues in a supportive, timely and decisive manner
• Provide advice, guidance and direction to the team, communicate regularly and monitor performance in a thorough and timely manner

Planning & Organizing

• Create the annual strategic framework for the RMCC MEA team ensuring activities are aligned to the global commercial business plan with objectives to be stretched and achievable.
• Directs the revenue management teams to identify opportunities and risks within specific markets and implement initiatives and strategies to maximize revenue
• Recommend, implement and monitor appropriate rate and availability activity responding to short, medium, and long term business needs
• Direct activities in the area of Revenue Management, Business Analysis, Business Operations and Development to ensure activities contribute to the overall success of the area

Management Information

• Deliver effective business analysis and intelligence to the MEA Commercial Leadership, Regions and Hotels in order to develop understanding of the business trends and develop appropriate reactive and proactive initiatives
• Ensure accurate budget and forecast information are prepared on time and to correct standards
• Foster a culture where the RMCC team engages with the wider commercial services function to gain insights and identify initiatives to maximize commercial strategies.
• Implement systems and processes to monitor pricing policies and determine changes to drive performance
• Develop, implement, and monitor the necessary business processes that deliver useful, accurate and relevant information for analysis