EXECUTIVE CREDIT CONTROL COLLECTIONS

The role holder is responsible for providing a comprehensive, accurate and timely collection service that will enhance the position of the company through efficient management, collection ,and reconciliation of customer accounts that ensures accuracy in financial / customer records.

Experience

• Minimum 4 years of experience in a similar role within a large real estate organization.
• Working knowledge of ERP systems (Oracle/Yardi)
• Experience working in the real estate sector within UAE with strong awareness on the local regulatory framework.
  

Responsibilities

• Familiarize self with all Collections, accounting, quality, policies & processes and other relevant company procedures (i.e. DOA’s) ensuring that these are strictly adhered to fulfill business objectives and familiarization with relevant ERP/other systems.
• Follow up on due invoices by telephone, email & reminder letter within agreed timelines as per collection/accounting policy. Maintain accurate records of all customer activity. Ensure that customer’s outstanding are cleared by customer on a timely basis & reduce/minimize impairment of receivables for TECOM Group. Have clear understanding of the provision policies and its impact on business profitability.
• Deal effectively with customer account queries / complaints, including liaising with other departments, to ensure they are concluded satisfactorily and on time. To ensure all customer queries are logged and recorded on to the ERP system by creating support tasks.
• Handle disputed invoices and follow up for correction with other functions (leasing/Billing) for dispute resolution. Provide accurate advice on billing queries to customers with respect to VAT/invoice details/lease details and other queries. Respond promptly and completely to both customers and internal enquiries. Ensuring debit notes are advised to customers and appropriate recording of the same (i.e. for bounce cheque charges, late payment fees) and credit notes are advised and recorded for any wrong invoicing/charges.