Manager - Outbound logistics

KEY ACCOUNTABILITIES:

Export Shipping Contracts (shipping lines, transport companies, forwarders, warehousing, and trucking distributers)

• Leads the effective coordination for the development and maintenance of shipping and logistics services contracts in collaboration with Legal and Logistics Operations, to ensure the contracts are comprehensive, accurate and legally compliant.

Policies, Processes &Procedures

• Recommends improvements to the section policy and related IT systems and directs the implementation of procedures and controls and IT road maps covering section’s activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective services to customers In-line with requirement of ISO/TS 16949.
• Develops, monitors, and maintains the section business process procedures with compliance as established under quality standards.

Creating Efficiencies

• Contacts various shipping, transport and forwarding companies to determine the optimal routes at the most competitive rates for the company’s export and transport activities.

Cost Improvement

• Oversees the monitoring of cost for dispatch of products to customers and highlights to the line manager in case of any variances or discrepancies in order to enable corresponding decision making.
• Recommends new process and cost improvement initiatives and expense reduction goals in export of products, to the management and oversees their implementation in order to decrease overhead liability for the organization.

External Relationship Management

• Coordinates with external stakeholders such as shipping lines, transporter companies, ports and customs and freight forwarders and internal departments or functions as required, in order to enable effective building of relationship and effective managing of section operation.
• Ensures that customer requirements are fully, understood, addressed, implemented, and maintained.
• Ensures customer complaints are effectively closed within stipulated time and communicated to customer.
• Ensures contract review/ customer agreement and customer communication are recorded.

Day-to-Day Operation

• Supervises the day-to-day operations of the section to ensure that work processes are implemented as designed and comply with established policies, processes, and procedures.

Coordination

• Manages the following-up and coordination with the different internal functions and departments to gather and collect required information in order to help in the development of the relevant tender documentation and shipments.
• Regularly coordinates with the line manager in order to highlight any critical issues/challenges faced in the section in order to ensure these bottlenecks are cleared on time and operation continues as planned.

Training and Development

• Coordinate the development and delivery of technical training programs are updated and that relevant staff in each section are provided with the required knowledge and skills.
• Ensures that new trainees are correctly trained and developed to build a talent pool to timely meet future business requirements.

Records Management

• Establishes a system for storing all section data in a common area or repository in order to enable ease of access for future reference and to support other sales sections to access the documents.

People Management

• Supervises the activities and work of subordinates by providing formal and informal feedback to ensure that all work within a specific area is carried out in an effective manner and in accordance with set individual targets.

Safety, Quality, & Environment

• Ensures compliance to all relevant safety, quality, and environmental management policies, procedures and control across the section in order to guarantee employee safety, legislative compliance and a responsible environmental attitude.

Related Assignments

• Performs other related duties or assignments as directed.