Quality Analyst
Posted on :
25-05-2024
Employer Active
1 Vacancy
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Job Description
Job Description
- Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software.
- Ensure to improve the Ticket satisfaction score and rating that is done for the artists.
- Ensure proper coordination with the central team of Believe and TuneCore for the release validation process.
- Ensure on time customer support for all the client in TC with relevant solutions following the SLA.
Role
Quality Analyst
Industry Type
Film / Music / Entertainment
Department
Quality Assurance
Employment Type
Full Time, Permanent
Role Category
Business Process Quality
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
This job is provided by Shine.com
Employment Type
Full Time
Company Industry
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