- You’ll have a complete knowledge of all food & beverage menus / wine lists and other food and beverage products in details and be able to advise guests accordingly.
- You’ll control and orchestrate the service of In Room Dining and maximise customer satisfaction through anticipating guest requests, responding to special requests positively.
- You’ll make sure that our guests aren’t just well-fed, but also happy and contented.
- You’ll make sure the accounts are correct and admin processes run smoothly.
- You’ll help to draw up budgets, and keep a business-like eye on orders .
- You are a competent and open-minded contact and sparring partner for our external concept partner.
- You’ll support your colleagues with a winning smile whenever, once again, all the guests pile into the restaurant and want to order at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan .
Qualifications
Your personality counts more than your CV …
- You’ve gained management experience in a similar role, and can speak English fluently
- You can inspire your fellow staff just as you can inspire your guests. On top of this you find it easy to communicate with charm, even if it’s sometimes tricky
- You’re passionate about good food and drinks, and enjoy discovering new concepts
- You’re a doer – and even if you do it wrong sometimes, you openly admit it
- You’re not just bringing your abilities, but also your character