Guest Relations Executive Russian Speaker

• Provide exceptional service to the guests & maintains the overall efficiency of standards set.
• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
• Respond to guests needs and anticipate their unstated ones
• Expect and react promptly to guests’ requirements and inquires
• Actively listen and resolve guests’ complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs)
• Coordinate and manage communication between guests and staff
• Promote all amenities, conveniences and programs offered
  

Qualifications

Your experience and skills include:

• Relevant experience as Guest Relations or similar is an asset.
• Diploma/ BS degree in hospitality management, business administration or related field.
• Proficiency in English.
• German or Russian is a must
• Excellent problem resolution skills along with outstanding communication and active listening skills.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.