Hostess
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Job Description
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and update profiles
- Attending to phone queries or reservations.
- Attending to walk ins.
- Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
- Anticipate and service of guests' requirements at all times
- Following up daily financial targets of area/division
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Communicating reservations needs and special requests to the Managers
- Coordinating reservation with Dining Reservation Department & other Hostesses.
- Managing the log book
- Handling seating cards to enable guest recognition.
- Maintaining guest history.
- Assisting guests to their tables.
- Seating of guests.
- Upkeep of the menus in an impeccable manner ensuring there is no spelling nor grammatical mistakes and free of marks
- To coordinate and assist in service according to service standards.
- To ensure a very high standard of service is held and maintain at all times.
- To communicate with Head Hostess, Supervisors, Restaurant Assistant Manager and Restaurant General Manager of all issues concerning the outlet.
- To be aware of Hotel standards & policies.
- To feel empowered and accountable within the work place
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Follow Hotel Evacuation Policy in case of an Emergency
- Attend all necessary briefings and training sessions as instructed by the Manager
- Handle financial procedures according to guidelines set by the finance department
- Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
Employment Type
Full-time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
