Reservation Agent

• To consistently offer professional, friendly and engaging service
• To enter rooming lists while ensuring accuracy, as required
• To update reservations ensuring a flawless check in and check out process
• To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Process all reservation requests, changes, and cancellations with different channels
• To liaise with sales and other departments as required
• To answer telephone and email inquiries in a timely manner
• Troubleshoot and resolve guest issues or escalate/refer to appropriate department
• Accommodate and document special requests
  

Qualifications

Your experience and skills include:

• Guest focused personality is essential
• Strong interpersonal and problem solving abilities
• Previous customer related experience required
• Computer literate in Microsoft Window applications required
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team