Guest Experience Specialist - UAE

Rixos Al Mairid an awardwinning family beach resort on the stunning Al Marjan Island is seeking a dedicated Guest Relation Agent. In this role you will be the face of the hotel ensuring that each guest has a personalized and memorable experience from arrival to departure. Responsibilities include greeting guests addressing inquiries and requests providing information about hotel services and the local area and handling any issues to ensure guest satisfaction. Your role is pivotal in creating a welcoming atmosphere that reflects the exceptional standards of Rixos hospitality.

Requirements

Requirements:

• Language Proficiency: Fluent in English and Russian. Proficiency in additional languages like German Italian or French is a plus with a language allowance provided.
  
• Experience: Previous experience in guest relations front desk or a similar role in a luxury hotel setting is highly preferred.
  
• Skills: Strong communication skills problemsolving abilities and a customercentric approach are essential. Must be able to work efficiently under pressure.
  
• Personal Attributes: Professional approachable and able to deliver a warm and engaging guest experience.
  

Benefits

Benefits:

• Compensation: 2400 AED Basic Salary 400 AED Service Charge 250 AED Language Allowance (for Russian German Italian or French).
  
• Accommodation: Shared accommodation (2 pax in 1 room) provided by the hotel.
  
• Meals: Duty meals provided.
  
• Additional Perks:
  
• Comprehensive insurance coverage.
  
• Return flight tickets and employment visa.
  
• Uniform provided by the hotel.
  
• Transportation to and from accommodation.
  
• 30 days of paid annual leave.
  
• Extensive training and career development opportunities within the Rixos and Accor Group network.
  

Important Note: GlobWorks Hospitality Recruitment Agency is the official recruitment partner of Rixos Hotels and our recruitment services are entirely free of charge for all applicants.