Specialist CRM

• Creation of ad-hoc CRM campaigns as one off sends to support local teams
• Build campaigns and automated flows in Braze across multiple channels (Push Notifications, In App, Emails, SMS)
• Work with Regional teams to set up automated flows to drive the uptake, engagement and retention on their new products
• Roll out campaigns into new countries/new verticals in line with expansion
• Support projects coordinating with Campaign Operations Manager and Delivery Hero central team for marketing automation and efficiency improvement through Braze
• Ensure effectively set up A/B test campaigns for experiments and hypothesis testing
• Ensure proper quality control of campaigns being launched
  

What you need to be successful

• Bachelor's degree
• Minimum 3 years of proven relevant work experience, preferably in a fast-paced working environment.
• Experience in working with CRM and campaign management tools, specifically Braze
• Being implementation focussed with a strong emphasis on delivering high quality campaigns
• Good time management skills.
• Good stakeholder management skills to maintain expectations on timelines within the context of multiple simultaneous requests being managed
• Fluency in written and spoken English, Arabic is a plus
• Good interpersonal and communication skills