Manager - Facility Management

• Formulate and communicate Facility Management performance objectives and continuously monitor progress and alignment towards group strategic objectives
• Review and support in the execution of the business plan for the Country FM in line with the strategic objectives of the department and the Group in general.
• Review and work on defining and improving SLAs, and targeted KPIs.
• Continuously look for areas of improvement and betterment initiatives to enhance the overall condition and processes for our facilities.
  

Operational

• Manage and lead the country function team to ensure an efficient, productive, and motivated work environment.
• Review and approve service agreements for Soft and Hard FM including Scope of work, SLAs, Terms & Conditions in addition to the commercial assessment.
• Liaise and coordinate with Sustainability division to initiate, implement and ensure compliance with Sustainability standards guidelines and targets.
• Liaise and Coordinate with HSSE to ensure compliance with the group’s policies and International and local Safety and Security standards.
• Monitor and provide guidance and support to Service providers and contractors serving our facilities to ensure best quality and cost-efficient solutions are provided.
• Oversee the commissioning of new facilities and handover process.
• Review and analyse Asset Management Reports and Data including Asset Life Cycle reports, Spare parts inventory stock vs consumed.
• Provide Dashboards and KPI monitoring tools for measuring technical performance and customer service.
• Build, monitor and review Budget and control expenditures per facility.
• Prepare weekly, monthly, and quarterly reports for providing insights and align with management targets and guidelines.
  

People Management

• Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback to support professional development and maximize performance
• Build strong relations and trust with stakeholders including Mall management, Retail Managers, and the interdisciplinary support functions.
  

What You’ll Need To Succeed

• Bachelor’s Degree in Engineering (Mechanical or Electrical).
• Minimum experience of 5 years in a similar Facility management role.
• fmp or cfm Certification is a plus.
• High Leadership and Communication skills.
• People person who can perform under pressure and deliver satisfying Customer experience.
• Strong Contract Administration and negotiation skills
• Financial knowledge to build, monitor and control the function’s Budget and P&L.
• Familiar with Project Management and FM Consultancy at various stages of project.