drjobs Telesale Team leader العربية

Telesale Team leader

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1 Vacancy
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Jobs by Experience drjobs

2 - 0 years

Job Location drjobs

Abu Dhabi - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Any Nationality

Gender

Male

Vacancy

1 Vacancy

Job Description

  • Team Management: Lead and support a team of call center agents.
  • Performance Monitoring: Track and analyze performance metrics, providing feedback and coaching.
  • Training and Development: Conduct training sessions to enhance agent skills and knowledge.
  • Quality Assurance: Ensure high-quality customer interactions and adherence to company policies.
  • Problem Resolution: Address escalated customer issues and provide solutions.
  • Scheduling: Manage shift schedules to ensure adequate coverage.
  • Reporting: Prepare regular reports on team performance and customer feedback.

Requirements:

  • Experience: Proven experience in a call center environment, with leadership responsibilities.
  • Skills: Strong communication, leadership, and problem-solving abilities.
  • Education: Bachelor's degree or equivalent experience preferred.
  • Technology: Proficiency in call center software and MS Office.

Employment Type

Full-time

Department / Functional Area

Sales / Business Development

Key Skills

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