Internal Control Manager

• Develop and implement strategies to detect, prevent, and respond to fraudulent activities related to card transactions. This could involve leveraging data analytics, and other technologies to stay ahead of evolving fraud tactics.
• Lead a team of fraud analysts, investigators, and other professionals, providing guidance, coaching, and support to ensure the team operates effectively and efficiently.
• Oversee the development and implementation of fraud prevention measures, including monitoring systems, rules-based controls, and manual review processes to minimize fraudulent activities and losses.
• Ensure compliance with relevant regulations, such as the Payment Card Industry Data Security Standard (PCI DSS), and other industry standards related to card transactions and fraud prevention.
• Identify and assess potential risks associated with card transactions and fraud and develop and implement risk management strategies to mitigate those risks.
• Work closely with other departments, such as IT, legal, operations, and customer service, to ensure a coordinated approach to fraud prevention and response.
• Prepare regular reports on fraud trends, patterns, and the effectiveness of fraud prevention measures, and use data analysis to continuously improve fraud prevention strategies.
• Oversee relationships with third-party vendors that provide fraud prevention tools and services, ensuring that they are meeting performance expectations and contractual obligations.
• Develop and deliver training programs and materials to educate employees about fraud risks and prevention strategies.
• On Quarterly basis at least, ensure revision of all types of alerts and enhance the rules by reducing false positives with coordination with the control and risk departments.
• Responsibility for reporting any high-risk cases and trends as per the implemented procedure.
• Stay abreast of emerging trends and technologies in fraud prevention and card security and evaluate and implement new tools and techniques as appropriate.
• Work to protect customers from fraudulent activities, ensuring that their sensitive information and financial assets are safeguarded.
• Maintain a strong teamwork environment within and outside the team.

Qualification

• Bachelor’s degree in Business, Commerce, or Finance is preferred. MBA is desirable.

Experience

• Minimum 8 years’ experience in fraud and internal control functions in Banking/Financial Services industry.
• Vendor and Customer Management.
• Incident and problem resolution management skills.
• Up to date on latest technology trends and platforms.