Product Specialist - Contact Center Automation and AI
Posted on :
22-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Product Strategy & Roadmap
- Support in developing and executing product strategies and roadmaps focused on improving contact center operations.
- Identify opportunities for implementing AI, chatbots, and automation to enhance customer support and experience.
Customer Experience Enhancement
- Collaborate with cross-functional teams to design and optimize customer journeys within contact centers.
- Utilize data-driven insights to drive continuous improvement in customer experience and support processes.
Automation and AI Implementation
- Lead the integration and deployment of AI technologies, including large language models (LLMs) and chatbots, to streamline contact center workflows.
- Oversee the development and implementation of automation solutions to increase efficiency and reduce operational costs.
CRM and CLM Strategies
- Work closely with the CLM team to implement and manage CRM and CLM strategies to ensure effective customer relationship management and lifecycle management.
- Utilize advanced analytics to monitor and improve customer interactions and satisfaction levels.
Employment Type
Full-time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
