Guest Services Executive - Health Club
Posted on :
26-07-2024
Employer Active
1 Vacancy
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Job Description
- Has a good presence with arriving customers and able to serve hotel guests and members according to the sequence of service.
- Has a full understanding of the sequence of service and their role within these standards.
- Can handle complaints and feedback from customers in a calm and professional manner especially over the telephone. Gathers all information and communicates the issues to management.
- To have a full understanding of the booking system to manage demand for bookings or appointments.
- Conducting show around and giving membership information.
- Answering all the internal and external calls and giving relevant information and call forwarding.
- Selling products and merchandise.
- Handling all kind of payments and responsible to give sales summary to accounts and maintaining the cash float.
- Issuing any sports equipment available for member / guest use.
- Inspecting the guest entering facilities and communicate with security as required
- Maintaining the cleanliness of the reception area
- Upselling and renewing membership applications.
- Monitoring membership expiry and producing membership status reports.
- Responsible for maintaining inventories within the reception.
- Opening and closing the reception
- To liaise with the accounts auditors to correct inaccurate bill postings in the system
- Be aware of ongoing promotions within the department and to share with the team through email or any other communications.
- Responsible for the bill books at the reception.
- Handling Lost and Found items and handing it to security.
Employment Type
Full-time
Department / Functional Area
Key Skills
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