Internal Service Advisor
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Job Description
- Provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Burj Al Arab standards.
- Anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
- Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
- Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge).
- Recognize guest dissatisfaction promptly and take action to resolve the situation according to the individual level of responsibility.
- Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard’s Manual.
- Represent the venue: first and last point of guest contact entrusted with their welcome and fond farewell.
Employment Type
Internship
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
