drjobs Senior Vice President Customer Experience العربية

Senior Vice President Customer Experience

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1 Vacancy
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Jobs by Experience drjobs

15 - 16 years

Job Location drjobs

Abu Dhabi - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Any Nationality

Gender

Male

Vacancy

1 Vacancy

Job Description

  • Develop or enhance customer journeys based on new trends/addressing key current gaps.
  • Implement strategic projects that will elevate the customer experience across the portfolio.
  • Coordinate and align with CXOs and dedicated CX specialist across the portfolio on key priorities and action items.
  • Develop frameworks, tools and methodologies to capture customers feedback and ensure actions are implemented throughout the portfolio.
  • Conduct studies, benchmarks, competitive analysis, annual consumer surveys for the Group as well as on demand request.
  • Ensure the philosophy of customer centricity is embedded throughout Aldar’s portfolio.
  • Ensure the strategic and monitoring CX teams are delivering their mandate on time and quality.
  • Prepare CX presentations for management and external stakeholders
  • Continuously engage with internal stakeholders to drive results and add value.
  • Ensure effective and optimal utilization of the departments budgets across the year.
  • Set yearly NPS targets across the Group with supporting rationale and benchmarks.

Qualification And Experience

RELATED YEAR OF EXPERIENCE:

Min of 15+ years of experience in a customer centricity or related field.

YOE IN MANAGERIAL POSITION: Min of 8+ years of related managerial experience.

FIELD OF EXPERIENCE:

  • Real Estate experience in customer culture development
  • Proven track record of effectively dealing with senior management.
  • Experience in leading multi-disciplinary initiatives required.
  • Preferably experience with Salesforce, Tableu, Qualtrics, Performance/Project Management Systems
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas

Employment Type

Full-time

Department / Functional Area

Administration

Key Skills

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