Helpdesk Coordinator
Posted on :
08-11-2024
Employer Active
1 Vacancy
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Job Description
- Utilize and operate the CAFM & Helpdesk system.
- Receive calls and determine, category, type and response.
- Enter the details of the request on the Helpdesk system.
- Advise the caller of when to expect a first line of response.
- Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate.
- Be aware of multiple calls regarding the same issue and advise accordingly.
- As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller.
- In the event of a further untimely delay, escalate to concerned parties and inform the caller.
- If required, closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed.
- Closes the loop with the end user to their satisfaction.
- Carries out telephone surveys.
- Any other customer facing activity as instructed.
- Support in CAFM and other technology related activities.
- Logs and resolves CAFM related requests.
- Support in data management tasks and other tasks given by management.
Employment Type
Full Time
Department / Functional Area
Key Skills
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