Endoscopy Coordinator

Works with both internal and external customers to ensure efficient and accurate patient entry into the hospital system, oversees physician schedules, and coordinates endoscopy procedures. Performs patient pre-registration and registration, insurance verification and obtaining necessary authorizations, educating patients on procedures and financial responsibilities, and ensuring all required paperwork is completed and distributed correctly.

DUTIES AND RESPONSIBILITIES:

General:

• Works with internal and external customers to efficiently and accurately enter patients into the hospital system.
• Monitors the physicians and books the patient accordingly.
• Promptly arranging the physician schedules according to their booked OPD and endoscopy appointments
• Book and prioritize the defined slots for each physician.
• Works with internal and external customers to efficiently and accurately enter patients into the hospital system, in accordance with departmental policies and procedures.
• Greets patients and pre-registers/registers patients promptly, professionally, and efficiently, in accordance with departmental policies and procedures.
• Create a pre- Admit Fin on spot to start the insurance process.
• Follows the National Patient Safety Goals regarding patient identification.
• Avoids use of medical jargon when speaking to patients and families.
• Requests cost estimates and educates the patients about possible financial responsibilities to be addressed upon visit to the hospital.
• Educates patients about the preparation and guides them through the steps they need to take to perform endoscopy procedures.
• Books anesthesiologists visit and coordinates accordingly prior to the scheduled procedures.
• Follow up on approval statuses, insurance requests and orders by the physicians on the system.
• Call and update all patients about their insurance status (Approved or Rejected) without delay.
• Follow up very closely with insurance coordinator for all pending cases.
• Acts as the mediator and coordinator between the nurses, physicians and endoscopy departments
• Explains forms and secures all patient signatures for required documents.
• Ensures that all paperwork is sent to the appropriate departments.