Customer Service

Customer Interaction:Greet and assist customers in person over the phone or via email.Respond to customer inquiries promptly and accurately.Provide information about products services and policies.Issue Resolution:Handle customer complaints and concerns efficiently and professionally.Resolve issues by providing solutions or escalating to higher management if necessary.Follow up to ensure resolution and customer satisfaction.Order Processing:Process orders forms applications and requests.Ensure accuracy in handling customer transactions and orders.Record Keeping:Maintain and update customer records in the database.Keep records of customer interactions transactions comments and complaints.Sales Support:Assist customers with product selection and purchasing decisions.Promote and upsell additional products or services.Handle returns exchanges and refunds according to company policies.Feedback Collection:Gather customer feedback to improve products services and customer experience.Report feedback and suggestions to the relevant departments.Collaboration:Work closely with other departments such as sales marketing and technical support to ensure customer needs are met.Participate in team meetings and training sessions.Performance Metrics:Achieve performance targets such as response time resolution time and customer satisfaction ratings.Continuously improve service delivery based on feedback and performance data.Qualifications:Education:High school diploma or equivalent.Additional qualifications in customer service communications or related fields can be advantageous.Experience:Previous experience in customer service or a related role is preferred.Familiarity with CRM systems and practices.Skills:Excellent verbal and written communication skills.Strong problemsolving abilities.Proficient in Microsoft Office Suite (Word Excel Outlook).Ability to handle stressful situations calmly and effectively.Good organizational and multitasking skills.Personal Attributes:Friendly and approachable demeanor.Patience and empathy when dealing with customers.Reliability and punctuality.Language:Proficiency in English is essential.Knowledge of Arabic or other languages can be an advantage.Additional Considerations:Work Environment:Typically officebased but may include remote or call center environments.Standard working hours though flexibility to work evenings weekends or holidays may be required.Cultural Awareness:Understanding of the cultural and business environment in the UAE.Ability to interact professionally with a diverse group of customers and colleagues.