Director of Learning and Development

• Develop and implement comprehensive learning and development strategies aligned with the hotel’s objectives and values.
• Design and deliver training programs for all levels, including onboarding, leadership development, technical skills training, and service excellence.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, and make adjustments as necessary.
• Foster a culture of continuous learning, engagement, and accountability among Colleagues
• Collaborate with department heads and senior leadership to identify training needs and opportunities for improvement.
• Lead and inspire the L&D team, providing guidance, mentorship, and support to ensure their success and professional growth.
• Stay abreast of industry trends, best practices, and innovations in learning and development, and incorporate into training initiatives.
  

Skills And Qualifications

• Bachelor’s degree in Human Resources, Hospitality Management, or related field; Master’s degree preferred
• Minimum of 3 years of experience in an L&D role, as Training Manager or similar role of learning and development, training, or talent development roles, preferably in the hospitality industry
• Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques
• Proven track record of designing and implementing effective training programs that drive employee engagement, performance, and retention
• Excellent leadership and communication skills, with the ability to influence and inspire team members at all levels
• Strong project management skills, with the ability to manage multiple priorities and deadlines
• Proficiency in learning management systems and other training technologies