drjobs Software Engineer- Application Support العربية

Software Engineer- Application Support

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1 Vacancy

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Jobs by Experience drjobs

2 - 6 years

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed


Salary Not Disclosed


Any Nationality




1 Vacancy

Job Description

  • Take part in application development projects and bugfixes in coordination with the development team to ensure the stability and performance of the application(s).
  • Perform 2nd and 3rd line support activities for the application(s) in coordination with the Development Team and Helpdesk.
  • Manage incidents, proactive alerts, change requests, and service requests, ensuring compliance to the enterprise architecture, production processes & framework and other Group standards.
  • Ensure incidents and requests are resolved/fulfilled within agreed service levels and, where applicable, that workarounds are provided to minimise business impact with timely escalations to the next level of support, for faster resolution.
  • Ensure follow-ups with and updates to external and internal customers are done in a proactive, timely and professional manner.
  • Produce and maintain clear documentation on application functionality and support procedures in the Knowledgebase.

Skills and Qualifications

  • A Bachelor’s degree, preferably related to computer science or equivalent.

Employment Type

Full Time

Department / Functional Area


Key Skills

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