Software Engineer- Application Support
Posted on :
24-06-2024
Employer Active
1 Vacancy
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Job Description
- Take part in application development projects and bugfixes in coordination with the development team to ensure the stability and performance of the application(s).
- Perform 2nd and 3rd line support activities for the application(s) in coordination with the Development Team and Helpdesk.
- Manage incidents, proactive alerts, change requests, and service requests, ensuring compliance to the enterprise architecture, production processes & framework and other Group standards.
- Ensure incidents and requests are resolved/fulfilled within agreed service levels and, where applicable, that workarounds are provided to minimise business impact with timely escalations to the next level of support, for faster resolution.
- Ensure follow-ups with and updates to external and internal customers are done in a proactive, timely and professional manner.
- Produce and maintain clear documentation on application functionality and support procedures in the Knowledgebase.
Skills and Qualifications
- A Bachelor’s degree, preferably related to computer science or equivalent.
Employment Type
Full Time
Department / Functional Area
Key Skills
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