Ecommerce Operations Manager

Responsibilities

• Leads, develops, and motivates people and teams, collaborates with cross-functional teams to ensure all e-commerce activities are well planned and executed effectively.
• Oversee e-commerce inbound, order processing, and inventory fulfilment.
• Inbound process monitoring and making sure that the team targets are achieved and with accuracy.
• Monitor inventory levels to ensure the product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines.
• Lead the internal fulfilment team to track, problem-solve issues. Assist in ideating and implementing new processes to prevent issues and improve operations.
• Collaborate with last-mile providers to ensure deadlines are met and all issues are effectively communicated and resolved.
• Work closely with partners, including warehouses, to streamline communication and drive process and quality.
• Liaise with customer service teams to proactively approach pre and post fulfilment, ensuring they have the latest details to work from to provide exemplary customer experiences.
• Produce and distribute frequent receiving, shipping, and inventory reports, including troubleshooting and resolving issues.
• Proactively identify operational problems, project-related issues, changes, variances, and contingencies that may arise; facilitate problem resolution with appropriate parties.
• Ensure Stock & Bin Accuracy levels through continuous monitoring, resolution, and process improvement.
• Assisting E-Commerce Manager with budget preparation and maintaining efficient cost control by operating within the operational budget set for the distribution center.
  

Qualifications

• Bachelor’s degree in Business Administration, Commerce or Management.
• 7 years plus of E-commerce and Operations experience is a must.
• Production experience in the retail industry is a must.
• Knowledge and experience in organizational effectiveness and operations management.