Head of Field Service

Key Responsibilities Team Development and Management • Develop and organize the field service operation to meet strategic profitability goals. • Lead a team of field service engineers in the turbomachinery and rotating equipment maintenance industry. • Provide in-house structure to meet multi-cultural and multi-legal customer requirements. • Hire, train, develop, or discharge field service personnel as necessary. • Foster a high-performing, inclusive team culture. Technical Support and Sales Assistance • Provide technical assistance to the sales department for multi-discipline projects involving rerates, parts, repairs, and field service. • Support apparatus sales customer meetings and final negotiations to enhance the scope of supply for installation contracts. Field Service Reporting and Feedback • Manage effective field service reporting to ensure proper feedback on product or contract issues.