Bell Boy
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Job Description
- Attend review of daily event sheet with Concierge Supervisor.
- Be knowledgeable about hotel facilities, updated on activities, promotions, and happenings in the hotel/city to provide accurate information.
- Ensure that the front entrance and Bell Desk are manned continuously, and driveways and entrance areas are clean, safe, and free of traffic at all times.
- Retrieve guest items from cars, buses, vans, and carts using safe handling techniques.
- Navigate bell cart through public areas and guest room corridors.
- Require physical stamina to stand, carry, and walk continuously for the duration of the shift.
- Ensure that all luggage are retrieved and loaded/unloaded to/from correct vehicle with guest, always re-confirm that correct number of luggage are loaded/unloaded before allowing the vehicle to move.
- Ensure that luggage are tagged, delivered/picked-up promptly to/from correct rooms.
- Escort guests to rooms or outlets, when escorting to rooms, point out emergency escape routes before entering the guestroom.
- Visually inspect cleanliness, functionality, safety and any unusual situation in the public areas and report to the concerned department.
- Keep public areas and luggage room clean and organized at all times. Maintain all equipment in good working order.
- Record all guest requests on Guest Call Sheet and follow up promptly.
- Promptly answer the telephone, within three rings. Use your name when answering, speak clearly and in pleasant voice.
- Take and deliver accurate and timely guest messages. Deliver mail, small packages and facsimile for customers as requested.
- Respond to queries positively. Listen carefully, apologize for the problem and offer assistance to resolve it. If after offering alternatives, the problem has not been resolved to the guest’s satisfaction, obtain assistance from Concierge Supervisor or duty manager.
- Take endorsement from previous shift and follow up on any outstanding matters. Ensure that matters needing follow-up are endorsed to the succeeding shift.
- Ensure that hotel’s policy relating to fire, grooming, hygiene, health, safety, rules and regulations are understood and adhered to.
- Report “Lost & Found” items.
- Responsibly use available systems and equipment at Front Office including PMS (Property Management System), internet, trolleys, etc.
- Be familiar with all hotel services, offers and facilities and their operating hours.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
