Job Description
Roles & Responsibilities
Greet and welcome guests in a friendly and professional manner.
Assist guests with their luggage and escort them to their rooms.
Provide information about hotel facilities and services.
Assist guests with check-in and check-out procedures.
Handle guest requests and complaints promptly and efficiently.
Maintain cleanliness and orderliness in the lobby and entrance areas.
Deliver messages, packages, and other items to guest rooms.
Coordinate with other hotel staff to ensure smooth guest experiences.
Arrange transportation for guests as requested.
Department / Functional Area
Helpdesk / Customer Service / Telecalling