Assistant Reception Manager

• Manage waiting list and coordinate with Reception Team

• Offer appropriate seating arrangements

• Receive and record customers dining reservations

• Set up dining rooms and make reservation arrangements

• Ensure all orders are filled in a timely and accurate manner

• Maintain clean and organized tables and work area

• Ensure all guests receive positive and professional greeting to the highest standards to exceed the customer's expectations

• Handles guest problems and complaints

• Manages the Reception Team working schedules in the absence of Reception Manager

• Attend all regular departmental briefings and contribute to an open communication within the assigned team

• Performs other duties pertinent to this job as assigned.

Requirements

• Minimum 2 years of experience in similar position in hospitality industry and fine dining concept

• Fluent in English

• Excellent communications and interpersonal skills

• Basic computer skills (recommended to have previous experience in restaurant software)

• Customer oriented with a positive attitude and smiling face

• Friendly and approachable

• Cooperative and self-giving team player

• Ability and willingness to perform under stress

• Positive and high energy level