UAE National Service Advisor Automotive Al Futtaim Motors

Responsibilities: Build long-term relationships with customers to ensure customer retention & loyalty. Achieve financial objectives by upselling & discount control, to meet monthly revenue targets. Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time. Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment. At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost ociated with those repairs, for the customers to understand the value-addition of services rendered by the business.