Online Customer Specialist
Posted on :
02-06-2024
Employer Active
1 Vacancy
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Job Description
- Assist customers with product inquiries, placing orders, and resolving any issues or concerns promptly and professionally.
- Handle a high volume of incoming customer calls, emails, and messages in a timely and efficient manner.
- Collaborate with various departments to ensure customer satisfaction and resolve any order-related problems.
- Provide product recommendations and assist customers with finding the right products to meet their needs.
- Manage customer accounts by updating personal information, processing returns, and exchanges, and resolving any account-related issues.
- Stay up-to-date on product knowledge and industry trends to effectively answer customer questions and provide accurate information.
- Assist in continuous improvement initiatives by providing feedback and suggestions for enhancing our online customer experience.
Employment Type
Full Time
Department / Functional Area
Key Skills
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