Team Leader - Call Center
Posted on :
26-05-2024
Employer Active
1 Vacancy
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Job Description
- Provide friendly, quality client care to the patients.
- Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner.
- Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both customers.
- Assist in providing statistical and performance feedback and coaching on a regular basis to each team member.
- Is available for employees who experience works and/or personal problems providing appropriate counseling.
- Ensures patient care staff have appropriate training and other resources to perform their jobs.
- Responds to and resolves patient care relations issues expressed by team members.
- Creates and maintains a high-quality work environment in the call center department so team members are motivated to perform at their highest level.
- Addresses disciplinary and/or performance problems according to company policy.
- Assists the Patient Relations Manager with daily operation of the call center to include the training, scheduling and reward/recognition programs.
- Works as a member/team leader of special or ongoing projects that are important to area/process improvement.
- Shares continual responsibility with the Patient Relations Manager for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
- Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Uses appropriate judgment in upward communication regarding department or employee concerns.
- Provide friendly, quality client care to the patients.
- Check and greet clients in a professional, friendly, hospitable manner.
- Schedule appointments, obtaining all necessary data concerning the patient and owner.
- Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
- As required, enter data into the computer system, retrieve and modify computerized records.
- Protects patients' rights by maintaining confidentiality of personal, medical and financial information.
- Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports and other documents.
- Perform other duties as assigned.
- Adhere to the dress code policy.
- Adhere to code of Ethics policy.
- Demonstrate punctuality and consistency with attendance.
- Provide friendly, quality client care to the patients.
- Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner.
- Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both customers.
- Assist in providing statistical and performance feedback and coaching on a regular basis to each team member.
- Is available for employees who experience works and/or personal problems providing appropriate counseling.
- Ensures patient care staff have appropriate training and other resources to perform their jobs.
- Responds to and resolves patient care relations issues expressed by team members.
- Creates and maintains a high-quality work environment in the call center department so team members are motivated to perform at their highest level.
- Addresses disciplinary and/or performance problems according to company policy.
- Assists the Patient Relations Manager with daily operation of the call center to include the training, scheduling and reward/recognition programs.
- Works as a member/team leader of special or ongoing projects that are important to area/process improvement.
- Shares continual responsibility with the Patient Relations Manager for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
- Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Uses appropriate judgment in upward communication regarding department or employee concerns.
- Provide friendly, quality client care to the patients.
- Check and greet clients in a professional, friendly, hospitable manner.
- Schedule appointments, obtaining all necessary data concerning the patient and owner.
- Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
- As required, enter data into the computer system, retrieve and modify computerized records.
- Protects patients' rights by maintaining confidentiality of personal, medical and financial information.
- Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports and other documents.
- Perform other duties as assigned.
- Adhere to the dress code policy.
- Adhere to code of Ethics policy.
- Demonstrate punctuality and consistency with attendance.
- High school diploma or equivalent degree.
- Knowledge of medical terminology, procedures and diagnosis
- Knowledge of computer and relevant software applications
- Knowledge of general administrative and clerical procedures
- Working knowledge of healthcare insurance preferred
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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