Operations Support Manager -Events Tours
Posted on :
15-09-2024
Employer Active
1 Vacancy
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Job Description
- Plan, book and deliver on- and off-the-job training as required to ensure best possible service standards as well as colleague development
- Openly communicate appropriate and useful information through various channels, including department meetings and briefings
- Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area
- Review departmental policies, procedures and performance standards to ensure they are up-to-date, correct them, and propose changes as appropriate to ensure high levels of customer service and safety
- Ensure any service delivery defects are resolved, identify any trends and share observations and suggestions with their manager
- Review satisfaction results for their areas, identify any trends and share observations and suggestions with their manager
Employment Type
Full Time
Department / Functional Area
Key Skills
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