Airport Service Agent

Love What You Do Even More

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here At JW Marriott Marquis Dubai, We Are Looking For Talented Individuals, To Join Our Amazing Family And In Return We Are Able To Offer You The Following

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
  • World class training and development, including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

Our Expectations From The Role

Exceptional Customer Service:

• Respond to guest calls with courtesy and efficiency, adhering to Marriott International standards.
• Dispatch appropriate personnel to fulfill guest requests promptly.
  

Detailed Documentation

• Maintain a comprehensive log of guest requests, including guest information, issues, resolutions, and follow-up actions.
  

System Proficiency

• Demonstrate expertise in OPERA, GXP, AVAYA, Open Table, and related operating systems.
  

Proactive Approach

• Represent Marriott professionally, maintain a positive attitude, and ensure seamless handovers to colleagues.
• Handle wake-up calls and maintain a handover log for the next shift.
  

Reservation Management And Coordination

• Manage Open Table reservations accurately, verifying special occasions and handling customer inquiries.
• Follow reservation procedures, confirm bookings, and coordinate reservations for special events.